First and foremost, we are not a kennel or cattery! Your cats boarded privately in a spacious guest room (not a cage, crate, or other small enclosure) and will never share space with any other client's cat(s), just like how you would never share your room with a stranger at a hotel.
Yes, we are able to board up to three cats at once. Please refer to the 'Rates & Services' page for our multiple cat boarding rates.
Yes, we offer tours by appointment on a regular basis. You are welcome to bring your cats along for the tour provided we are not hosting a guest at that time. Please contact us to schedule your tour today!
We accept Venmo, PayPal, Zelle, cash, and check. Half of the total payment is due at time of booking to reserve your cat's stay and the remaining half is due by check-out (i.e., when you pick up your cat or when your cat is dropped off via The Kitt Inn transport). If you find it more convenient to pay in full upfront, you are always welcome to do so.
We have a flexible cancellation policy. A refund or credit will be issued depending on when you cancel your reservation. If you cancel your reservation at least more than two weeks (14 days) of your cat's stay, you may request a refund of your deposit. If you cancel your reservation within two weeks (14 days) of your cat's stay, your deposit will, by default, be kept by The Kitt Inn Norwood as a credit for use on a future booking.
Yes, we offer one-way and roundtrip transportation services to your home up to 10 miles from our address. We may be able to accommodate you if you live outside of the 10-mile radius on a case by case basis. Please inquire for pricing and availability.
Your cats get ample amounts of quality time and attention from us. We work from home full-time, so our guests are never alone for long periods of time. We check in many times throughout the day between 7am and midnight, with durations depending on your cat's social needs.
We completely understand how stressful it can feel to be apart from your beloved companion, which is why we offer up to two courtesy updates each day with photos/videos (sent between 8:00am and 11:00pm local time). Please note: updates are sent via text message unless email is explicitly requested.
For Standard Boarding, the only supplies you need to provide are food and litter, and any medications/supplements your cat might need. You are also welcome to provide treats, toys, and other familiar items from home such as a bed or blanket. Our amenities include food/water bowls and a litter box, but you are welcome to provide your own if you prefer.
If your cat experiences a health issue/medical event and a vet visit becomes necessary, we will help you coordinate efforts to get them seen and treated by a vet. You will be expected to pay for all costs incurred at the vet, including transportation fees.
Yes, daycare is available. Your cats do not have to spend the night. Rates are the same. Please contact us for details about our daycare offering.
When you select All-Inclusive Boarding, we take care of all your cat's supplies (excluding medication/supplements). Your cats will be provided the same premium, high-quality food and litter that our resident cats use. If you have any questions or hesitations about the brands/products we use, we suggest that you select the Standard Boarding type instead.
Yes! We are comfortable caring for kitties with handicaps and special needs. Please note the cost of boarding for special needs cats on the 'Services & Rates' page. A cat is considered special needs if they require any services outside of the norm (i.e., feeding and litter box cleaning). If a cat uses pee pads or diapers instead of or in addition to a litter box, they are considered special needs.
100%! Upon checking out, we thoroughly vacuum, mop, dust, and sanitize the room to prepare for our next guest(s). Providing a clean and odor-free environment is our top priority and we use high-quality, non-toxic, pet-safe cleaning products to achieve this.
Of course! References are available upon request. Please send us a message at TheKittInnNorwood@gmail.com and we will happily provide them.