First and foremost, we are not a kennel or cattery! Your cat(s) are boarded privately in a spacious guest suite (not a cage, crate, or other small enclosure) and will never share space with any other client's cat(s), just like how you would never share your room with a stranger at a hotel.
Yes, we are able to board up to three cats at once. Please refer to the 'Rates & Services' page for multiple cat boarding rates.
Yes, we offer tours by appointment on a regular basis. You are welcome to bring your cat(s) along for the tour provided we are not hosting a guest at that time. Please email us at TheKittInnNorwood@gmail.com or call/text us at (781) 269-9812 to schedule your tour today!
We currently accept Venmo, PayPal, Zelle, and cash. Half of the total payment is due at time of booking to reserve your spot, and the remaining half is kindly requested prior to or at time of check-out (i.e., when you pick up your cat or when your cat is dropped off by The Kitt Inn transportation). If you find it more convenient to pay in full upfront, you are welcome to do so.
We have a very flexible cancellation policy. A refund or credit will be issued if you cancel your reservation so your deposit will not be forfeited. If you cancel your reservation at least more than one week (7 days) of your cat's stay, you may request a full refund of your deposit, minus any transaction fees (e.g., as a result of using Purchase Protection) charged to The Kitt Inn Norwood by any of the payment apps. If you cancel your reservation within one week (7 days) of your cat's stay AND The Kitt Inn Norwood is unable to fill the space, your deposit will, by default, be kept by The Kitt Inn Norwood as a credit for use on a future booking.
Yes, we offer one-way and roundtrip transportation services to your home up to 10 miles from our address. We may be able to accommodate you if you live outside of the 10-mile radius on a case by case basis. Please inquire for pricing and availability.
Your cat(s) will get ample amounts of time and attention from us. We work from home full-time, so our guests are never alone for long periods of time. We check in many times throughout the day (once every 1-2 hours between 7am and midnight), which lasts anywhere between a few minutes each time and up to an hour or more depending on your cat's social needs. Depending on your cat's mood, behaviors, and body language, we adjust our levels of quality time (i.e., duration of check-ins) accordingly, but our frequency of check-ins remains the same.
We understand wholeheartedly how stressful it can feel to be apart from your cat(s). You can expect to receive two updates each day with photos/videos, once during the daytime (typically between 11:00am and 3:00pm) and once during the nighttime (typically between 6:00pm and 10:00pm). Unlike other facilities, we allow customers to customize their update frequency; simply let us know if you wish to receive less or a lot more than two updates per day and we will adjust to meet your needs. Please note: updates are sent via text message unless email is explicitly requested.
For Standard Boarding, the only supplies you need to provide are food and litter, and any medications/supplements your cat might need. Many cat parents will also provide treats, toys, and other familiar items from home, such as a bed, blanket, or clothing item. Our amenities include food/water bowls and a litter box, but cat parents are welcome to bring their own if they prefer.
Yes, we are here to put your mind at ease. If you are feeling worried, anxious, and are really missing your cat, whether you are on vacation or traveling for work, we want to make sure your trip is not riddled with stress and anxiety (we know the feeling and how awful it is!). You are welcome to call/text us for a live update of your cat(s). If you would like to say hello to your cat(s), simply let us know and we will schedule a video call.
Of course! If you and your cat are more comfortable with us using a brush or nail clipper that they are familiar with, we are happy to use your supplies. Just remember to pack them when it's time for your cat's stay!
When you select All-Inclusive Boarding, we take care of all your cat's supplies (excluding medication/supplements). Your cats will be provided the same premium, high-quality food and litter that our resident cats use. If you have any hesitations about the brands/products we use, we suggest that you select the Standard Boarding type.
No, The Kitt Inn was designed just for cats and is meant to be enjoyed by cats the way they want to enjoy it. We welcome our guests with open arms regardless of how sassy and mischievous they are! And unlike human hotels, we do not charge a deposit for incidentals nor will we fine you for "overuse" of the room and its furnishings. Please note: we are not responsible for incidents that may occur to any belongings. For example, if your cat soils a bed or blanket that you've brought along for their stay, it will be returned to you in the condition that it is in.
100%! Upon checking out, we thoroughly vacuum, mop, dust, and sanitize the room to prepare for our next guest. This ensures not only cleanliness, but also the removal of any scent from the previous guest, which is important as cats are territorial creatures. We only use high-quality, non-toxic, pet-safe cleaning products at The Kitt Inn.
Yes! References are available upon request. Please send us a message at TheKittInnNorwood@gmail.com and we will happily provide them.